On October 31, 2007, Art called to inform the Benefits Resources Center that he and his wife did not wish to continue under the Medco prescription drug plan starting January 1, 2008 because they were enrolling in the AARP's prescription drug plan . He was told that his phone call was sufficient notice and he did not have to do anything further.
However, AARP began sending Art the first of several rejections saying Medicare had informed AARP that he and his wife were under Alcatel-Lucent's prescription drug plan.
On November 12th, Art talked with Oscar at the Benefits Resources Center about the rejection received and he was once again assured that all would be taken care of and that he and his wife would remain under the healthcare plans of Medicare and UnitedHealthcare and they would be dropped from the Medco prescription drug plan.
On November 27th , Art talked with Monica at the Benefits Resources Center after he received an undated form letter from Alcatel-Lucent informing him that he and his wife had been automatically enrolled in the Medco Medicare prescription drug plan. Art once again informed the Benefits Resources Center representative that he and his wife did not wish to be in the Medico prescription drug plan and that they would go with the AARP. She informed Art not to worry because he had received a form letter and everything would be taken care of for them not to be covered by Medco.
On December 26th , Art sent a certified letter to Pat Vogeler, Alcatel-Lucent Vice President, Human Resources - North America. The letter was to inform Mr. Vogeler that he and his wife would no longer participate in the Medco prescription drug plan effective January 1, 2008 because of their enrollment in AARP's plan.
Also on December 26th , Art called Medicare and talked with Christine. She again signed up Art and his wife with AARP and provided them with confirmation numbers. Later that day, Art called the Benefits Resources Center and talked with Michael. He promised to look into Arts problem of being registered with Medco and take care of the problem.
On December 28th , Art received a call from Michael who apologized for the problems Art had encountered. Michael said all had been taken care of and that Art and his wife were no longer with the Medco plan and he had found were they were registered with AARP for their prescription drug coverage for 2008.
The new year brought Art the return card from his certified letter showing that it had been received by Alcatel-Lucent in Murray Hill, NJ. A few days later, Art was surprised to receive his certified letter back unopened. Art related to the LRO that after giving the company 38 years of his life, it was disappointing to him that Mr. Vogeler or someone on his Human Resources staff would not open his letter to read it. Art said it is sad to think that this is what the company has come to in that it would not open a letter from a retiree.
In addition, Art said that while going through the frustration of attempting to communicate with the Benefits Resources Center and Alcatel-Lucent, he was experiencing heart problems and was hospitalized four times between November 15th and December 31st . He said the aggravation he was encountering over his repeated attempts to change his prescription drug plan did not help his heart condition.